Being held hostage by telkom

Good day, I am going to lose my mind with Telkom!!!!!!!!!!!!!!! I have been trying to cancel my contracts for both my numbers from the 5th of October only to be phoned by a sales person every other day and again today to once again ask me if I want to upgrade my contract. It feels like I am being forced to take out a newcontract !!!!!!!!

When I eventually got hold of someone on your FACEBOOK they confirmed my contract was cancelled. Only for me to find out today that the one line is still not cancelled. I am tired of being send from pillar to post to have such a simple thing done!!!! Confirm with reply that I might someday with Telkom permission be let go of this contract !!!!