Being held at Ransom by Telkom

I have been trying to cancel my Telkom month to month contract with no success since August. I decided to stop using the ADSL line because the internet would be on and off erratically. I completed the online cancellation form and submitted the necessary documentation on 15 August 201 8 and this service should have been terminated in September as I had given them the one month notice. In October I was still being charged by Telkom. I called their call centre and asked them to sort this out as I wanted them to send me the final bill and I would settle what is owed to them immediately. Alas, Telkom did not do so. In November they sent me a letter of demand notifying me I would be blacklisted. In that same letter, they requested I make arrangements to pay money that is more than what I owe them and still did not give any contact details for who to contact to make that arrangement and/or sort this issue out.

I called in again to ask for this to be sorted out. To date, this has not been sorted out. I run the risk of being blacklisted not because I have willfully defaulted on paying account to what I believe is a Mashonisa Company. I feel l am being literally held at ransom by Telkom to continue with a relationship that is no longer serving my needs. Anyone worth their salt must know that it is easy to get a Telkom service but they will not let you leave them.

I demand that Telkom sorts their mess out. Cancel my service. Send me a final bill and I will pay that bill within 24 hours of having received notification.