Being Financially abused by Telkom

Dear Telkom,

I am writing to express my extreme frustration and disappointment regarding my Telkom account, which I cancelled in January 2026. Despite the cancellation, Telkom continues to debit money from my bank account every single month without explanation.

What makes this even worse is that I first received an invoice with one amount, only to later be debited almost double that amount. This month alone, I received an invoice for R206,72 yet today Telkom debited R487.50 from my account without my authorization. This is unacceptable and feels nothing short of financial abuse.

I have repeatedly contacted your call centre to resolve this issue, but instead of receiving assistance, I am met with rude consultants who either dismiss me or disconnect the call. Today I spoke to a consultant named Gugu Dladla, who was extremely rude, told me to “call again in 7 days,” and then hung up on me while I was still trying to explain the issue.

I am tired of being ignored while Telkom continues taking money from my account months after cancellation. This matter should have been resolved long ago.

Immediate cancellation confirmation of my account. Urgent investigation into the poor service received from your consultants, especially the conduct of Gugu Dladla