Being Charged Montly Instalments and Pernalty Fees for Something I am unable to use

I once had a contract with Telkom and due to not being able to afford it I ended up not being able to pay for it I did reach out to Telkom explaining I am having challenges with paying the account. To my surprise I was still being billed and I disputed my final bill. I was charged an amount of the benefits that I was receiving but I was unable to use them so now I requested that my bill be adjusted because I was billed for something I did not have access to.

I acknowledge that I do have an account with Telkom and that I experienced financial challenges which affected my ability to keep up with payments. During that time, I made efforts to contact the department to arrange a payment plan (30/30/40 option), however, the proposed arrangement was still not affordable for me. This ultimately resulted in my account being cancelled and a final bill being issued.

My concern is with the final statement amount, which reflects charges exceeding R40,000. This amount includes penalty fees and monthly service charges for services that were suspended and not in use at the time. I find it unreasonable to be billed for services I could not access or use.

However, I dispute all additional charges related to:

Monthly service fees during the suspension period

Penalty fees app**** to unused services