Being charged for services that we do not have

In October last year our phone lines were ******. We logged it with Telkom and they said that they will not be replacing it. We have a Tikki box pay phone that therefore does not work. We still got a bill for the line rental and when we went to the Telkom store in Canal walk they said we should just pay it and it will be credited back to us once the issue is confirmed. We paid it so that the acc will not go into arrears & requested a cancellation of the line. After not receiving any feedback for 2 weeks we called the client care dept (early December) & logged a call for the credit again (Ref ***). Still no credit was issued and we received another bill for Dec, which we did not pay as we were waiting for feedback on the previous credit. This month we then received a double bill for Dec & Jan<br> We queried this issue in the branch numerous times, spent over R500 airtime calling client care and sent a bunch of emails to different depts for this issue to be resolved<br> Because its a Tikki box, we called 10217, ***, *** and sent emails to [Email Removed] , escenter@telkom, satner@telkom and was forwarded to vtondea2@telkom but still no one has made any contact with us