mM
mogamad M

1 reviews | Active since Mar 2017

27 Mar 2017, 09:28

Being charged for service which I want cancelled!!!! NO REPLY FROM CANCELLATION DEPARTMENT. OVER CHARGED

<p>Last year I was in South Africa and went to Telkom in Kenilworth Centre to find out when my Telkom internet contracts are ending. I was told it would in April 2017. Last month I noticed that instead of the normal debited amount from my account which was R328- R99 for Smart Internet 2.5Gb and R199 for Smart Internet 5Gb, Telkom debited an amount of R620.85. When I queried this extra cost they simply emailed me a statement that I already had with no explanation to the extra costs. I immediately sent them an email to cancel my contracts and have this not received any reply and still continue to receive a monthly bill from them.</p> <p> </p> <p>I have since noticed on my latest statement that the same products have increased to:</p> <p>R905 Smart Internet 5Gb a 454% increase from the original monthly price</p> <p>R505 Gb Smart Interment 2.5Gb a 510% increase from the original monthly price</p> <p> </p> <p>These increases alone are plain ridiculous and that fact that I am being charged for it even though I have sent Telkom the cancellation form is unacceptable.</p> <p> </p> <p>So overall they are charging me R1082 more a month for a service which I wanted cancelled!!!!</p> <p> </p> <p>My advice to anyone looking to get internet- STAY AWAY FROM TELKOM. THEIR SERVICE IS PATHETIC!!!!! I am out of the country and can only communicate via email!!!!</p> <p> </p> <p>#telkom500perecentincreases #what***isthis #***service #heartattackbill #stayawayfromtelkom #telkominflation500perecent #stayawayfromtelkom #fromr99tor50*****onth #fromr199tor90*****onth #telkomsmoereinflation #</p>

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Replies (1)
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mogamad M's update27 Mar 2017, 11:04
Reviewer Update

Dear Bronwyn

With all due respect your apology means absoluety nothing. I can not apologise to my bank account as that does not solve the problem. Your company should stop ripping people off. An apology in no way fixes 450 to 500% increases. Inflation in South Africa is about 7%, so where does Telkom come with 450 to 500% increases. Stop charging me for services I DO NOT WANT!!!! Could you kind send me the regional manager's email adress for the Cape Town area.