Being charged for products I did not ask for

<p>Since March/April 2017I have been trying to get a dispute with Telkom resolved regarding services that were added to my account which were NEVER asked for (or used). I specified with Telkom when I app**** for an ADSL line that I would not be taking an internet package with them - I only wanted them to activate my ADSL line. Instead, Telkom added a data package and weekend call planner to my account. I managed after a number of months to get Telkom to cancel the additional services (which by the way I have never even used or know how to use - I have no access to the data package nor have I used my landline) however, they are still trying to charge me for the months that those services were active on my account. I have logged two disputes with reference numbers, been into the Rosebank store 4 times, spoken to the call centre more times than I can count, complained on their facebook pages and even tried their ridiculous online chat function which to be honest, was totally useless and I chatted to the same consultant about 3 times on different occasions. Clearly they do not have enough resources to man the chat line. The last time I called Telkom I was promised that someone would be in touch with me as soon as possible to discuss and resolve my dispute. It has been a month now and I am still waiting. From the above and the feedback I have seen from other unhappy customers, all I can say is that Telkom is the worst service provider I have ever dealt with and if it was easy and quick to cancel my ADSL with them I would but I am sure that would take another 6 months.</p>