Being charged for no reason

<p>I went into the Telkom store in Sandton City to enquire about upgrading my current ADSL line from 4MBPS to 10MBPS and take advantage of your current deal of R799 per month. I asked the lady at the store about any additional costs or if my monthly bill will exceed R799 per month. She said NO I will not pay any further charges. I called your sales department on 10210 and spoke to a lady who assisted me with upgrading my line. I asked her if I will pay any charges or more than R799 per month and she also said NO. I received an email from Telkom today saying that my balance is available online and it is sitting at R824. I phoned the billing department and they said that it pertains to the activation fee for upgrading my service. I said to the lady that I was never informed and I am dismayed that I was **** to not once but twice when I queried any additional charges. I would appreciate if someone from Telkom please contact me to discuss how Telkom would suggest rectifying this situation?</p>