Being Charged for Irrelevant Things

I took out 2 contracts in December and my first debit order was supposed to go off on 31 January 2016. After a few days I was honest enough to ask Telkom why the money did not go off my account and also asked why I did not receive any statement of account. Few days later the debit order goes through but I receive no statement/invoice. When I inquired, I was emailed the February statement, in which I was being charged for itemised billing paper, when I do not even get hard copy statements from Telkom. I asked for the charges to be reversed and also for my December/January statements (for which the bill looked higher than expected), but have not heard from the Telkom store since. I again phoned this morning and stressed the urgency and have been ignored again. Its only 2 months with Telkom and I'm already frustrated. I was going to take out another contract with Telkom, but now I will think twice with this kind of service.