Item: Telkom
Rating: 2
Author: Diane B

DB

Diane B's updateReviewer Update

14 Nov 2017, 09:28

How soon will this be as i will only pay for what i have used no more than that. And not paying for services as i havent had any since you discontinued my line. Please advise soonest and an updated and corrected final account.

DB

Diane B's update14 Nov 2017, 09:28

Reviewer Update

How soon will this be as i will only pay for what i have used no more than that. And not paying for services as i havent had any since you discontinued my line. Please advise soonest and an updated and corrected final account.

DB

Diane B's updateReviewer Update

15 Nov 2017, 00:05

Still no response on a resolution

DB

Diane B's update15 Nov 2017, 00:05

Reviewer Update

Still no response on a resolution

DB

Diane B's updateReviewer Update

15 Nov 2017, 14:03

I'm still waiting on a response for a corrected account.

DB

Diane B's update15 Nov 2017, 14:03

Reviewer Update

I'm still waiting on a response for a corrected account.

DB

Diane B's updateReviewer Update

16 Nov 2017, 14:22

I have just been online to one of your customer service personnel and have been advised that my reference number for my cancellation clearly mean nothing to Telkom as i have a dead line and the line was never cancelled as per my request on the 12th October - Reference No. ********** . The person i spoke to Nozipho has escallated the issue. Nozipho also told me that the line was never cancelled it just could be faulty. NOW for goodness sake get your act together and cancel the line and update my account as now im told once the line is cancelled then i can only dispute the new account ..... what a load of bull. Nozipho: Yes, it has been escalated to our cancellation escalation centre. Once it is cancelled then a dispute can be logged for any additional charges. NO TELKOM you sort this out, its your fault you havent cancelled the line not mine. i have a ref no. I was also told they cannot give me a ref number for my query today details below 2:15:23 PMNozipho: There is no reference number, its a cancellation escalation. i now await the ******** people to actually get back to me as i have been querying this since receipt of my account on the 13th Nov.

DB

Diane B's update16 Nov 2017, 14:22

Reviewer Update

I have just been online to one of your customer service personnel and have been advised that my reference number for my cancellation clearly mean nothing to Telkom as i have a dead line and the line was never cancelled as per my request on the 12th October - Reference No. ********** . The person i spoke to Nozipho has escallated the issue. Nozipho also told me that the line was never cancelled it just could be faulty. NOW for goodness sake get your act together and cancel the line and update my account as now im told once the line is cancelled then i can only dispute the new account ..... what a load of bull. Nozipho: Yes, it has been escalated to our cancellation escalation centre. Once it is cancelled then a dispute can be logged for any additional charges. NO TELKOM you sort this out, its your fault you havent cancelled the line not mine. i have a ref no. I was also told they cannot give me a ref number for my query today details below 2:15:23 PMNozipho: There is no reference number, its a cancellation escalation. i now await the ******** people to actually get back to me as i have been querying this since receipt of my account on the 13th Nov.

DB

Diane B's updateReviewer Update

20 Nov 2017, 08:36

I am still waiting on a response from Telkom......

DB

Diane B's update20 Nov 2017, 08:36

Reviewer Update

I am still waiting on a response from Telkom......

DB

Diane B's updateReviewer Update

20 Nov 2017, 13:40

I requested a response 5 hours ago and still nothing. When it confirms that the company has responded: This is what was received and nothing thereafter. This was on the 14th November 2017 HI Krambart1 We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused. Interaction REF:AI ********** Regards Keagan Telkom Social Media Team

DB

Diane B's update20 Nov 2017, 13:40

Reviewer Update

I requested a response 5 hours ago and still nothing. When it confirms that the company has responded: This is what was received and nothing thereafter. This was on the 14th November 2017 HI Krambart1 We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused. Interaction REF:AI ********** Regards Keagan Telkom Social Media Team

Being charged for December services when my line was discontinued on 12.10.17