Being Charged for Bad Service

On the 06/12/2014 my Telkom line was struck by lightning. I called the call centre on the 08/12/2014. They sent out a technician who got there two weeks later. He advised me that there was a problem with my modem and I have to but a new one. I bought the new modem and it turned out that my line was faulty. So I called Telkom out again and and again a technician was dispatched two weeks later. I took a day off work and He said he would be there at twelve. He eventually arrived at 13:30. He checked the line and said that it had something to do with the exchange. I asked him to check the pole outside my house and he told me that all was fine. He then asked if I would be home all day and I said I would. He advised me that he was going to the exchange and that he would be back in a bit. I waited all day and he never did come back. I canceled my line and a week later I was called by a technician. And I have still had to pay Telkom every month and my ISP. Plus Telkom has added Unnecessary call-out fees to my account. I'm not impressed at all and If they deduct money from my account this month, I will go to the consumer protection ombudsman!