Being charged for activities done *****ulently on one of my phone numbers

I am writing to express my extreme dissatisfaction with Telkom's handling of my account. On 4 November 2025, my daughter's phone was lost, and we reported it to Telkom and requested that the number be blacklisted. Despite this, our fibre services were suspended due to outstanding charges on the mobile account, which were incurred through 1606 premium SMSs sent without our knowledge or consent. I am appalled that Telkom didn't detect or notify us of this suspicious activity and instead chose to suspend my fibre connection, affecting my entire household. I request that Telkom investigate and remove the *****ulent charges, reconnect my fibre services, and review their processes to prevent similar incidents.