being charged for account I did not open

<p>Name: THABANI ZUNGU<br />Email: ********** />Business: N/A<br />Contact: ********** 791<br />Title: REQUESTING HELP FOR THE ACCOUNT</p> <p>Message:</p> <p>Please assist me with the following matter</p> <p>I am being chrgerd and now in arreas for the account I have never app**** for..</p> <p>i have app**** for a homeloan but cannot get it due to being in arrears with Telkom.I have opened multiple cases with telkom explaining the matter to them the consultant who is involved in all this has promised to revert to me with the investigation results and he did not , I have also written an email to the regional manager of telkom no assistance i have recieved to date ..</p> <p>herewith is the last email that was sent to him by Home cloud "I quote "</p> <p> </p> <p>Please assist me with customer ********** 730087 who never app**** for a mobile product and is now being charged every month for this product.</p> <p>Customer has app**** for a homeloan but cannot get this due to him being in arrears with Telkom.</p> <p>Please assist in providing customer with a letter stating that the account is under special investigation for an account that was not authorized by the customer.</p> <p>this letter is needed for the customer to complete his homeloan and without such letter he is left to bare the brunt of a issue he did not even initiate.</p> <p>further more customer never received the device and has never used the device , investigation can be done into the account to see that no data was ever used by the customer himself.</p> <p><br />Multiple cases have been created by Homecloud and by the customer and was closed by various agents with NO resolve. from </p> <p>Kind Regards,</p> <p>Jordache Chetty</p> <p>E: ********** <p> </p> <p>Good day</p> <p>Please assist in canceling ********** 108 , multiple cases were created with no resolve .</p> <p>Please see below</p> <p>Case created to cancel ********** 5<br />Case created to cancel ********** 8</p> <p>Kind Regards,</p> <p>Jordache Chetty</p> <p> </p> <p>From: Ismail Ebrahim<br />Sent: ‎2016-‎10-‎24 14:29<br />To: Khanyisile Blose<br />Subject: RE: New Document 9-Page 1</p> <p><br />Hi</p> <p>I have it on email,can i email it to you?</p> <p>Ismail</p> <p>On 24 Oct 2016 14:12, "Khanyisile Blose" wrote:<br />Hi Ismail can you do me a favor I really need my husbands pay slip we are applying for a house please help</p> <p>From: Ismail Ebrahim<br />Sent: ‎2016-‎10-‎20 20:07<br />To: Khanyisile Blose<br />Subject: Re: New Document 9-Page 1</p> <p><br />Hi</p> <p>You wont be charged for this.<br />Thank you<br />Please contact me if you need any future assistance.</p> <p>Ismail</p> <p>On 20 Oct 2016 7:48 PM, "Khanyisile Blose" wrote:<br />Hi please see to the correct one and just to be sure I won't be charged for this?</p> <p><br />----------<br />From: Ismail Ebrahim <br />Date: Mon, Oct 24, 2016 at 2:52 PM<br />To: Khanyisile Blose</p> <p><br /> </p> <p>----------<br />From: Khanyisile Blose <br />Date: Wed, Feb 1, 2017 at 7:30 PM<br />To: Ismail Ebrahim</p> <p><br />Hi Ismail I have a huge problem here my husband just received a statement saying he owes Telkom where else I have cancelled this account. How did it happen??</p> <p>From: Ismail Ebrahim<br />Sent: ‎2016-‎10-‎20 20:07<br />To: Khanyisile Blose<br />Subject: Re: New Document 9-Page 1</p> <p><br /> </p> <p>----------<br />From: Ismail Ebrahim <br />Date: Thu, Feb 2, 2017 at 10:26 AM<br />To: Khanyisile Blose</p> <p><br />Morning Khanyisile</p> <p>I will have a look at this now and sort it out for you.</p> <p>Thank you<br />Ismail</p> <p> </p> <p> </p> <p>above are the correspondence since the matter started .. and m now in a bad state cant do any thing can you please assist </p> <p> </p>