Being Charged for a Subscription I Never Signed Up For .I Want a Refund

I am very disappointed with Telkom. I have a Wi-Fi contract with a SIM card that stays inside the router – I know the number, but it’s not my everyday number and I don’t use it for anything besides the Wi-Fi. Recently, I noticed I was being charged for a subscription linked to that number, and I have no idea what it's for.

I called Telkom last month, and the agent mentioned something about a Netflix subscription or something similar. I told him clearly that I do not have Netflix, and even the Showmax I use is already included in my DStv package. I made it clear that I never subscribed to anything using that SIM, and I asked for the subscription to be cancelled.

Despite this, I am still being charged. I also checked the Telkom app to see if I could manage or view this subscription – but there is nothing there.

This is unacceptable. I should not have to call every month for the same issue. I am now requesting a full refund for all the charges related to this subscription because I’ve never used it. In fact, Telkom should be able to check and confirm whether there has ever been any usage of that service from my side. If I had Netflix or any subscription, there would be clear usage logs. I also request proof of when and how this subscription was even activated, because I know I never accepted anything like that.

Please take this seriously and sort it out properly.