BEING CHARGED FOR A SERVICE I NO LONGER USE

Both my home and business lines were managed and provided by Telkom. I know i have no choice in who supplies my line. I'm fine with that. But i had repeated problems with intermittent connectivity. After several visits from a telkom technician, we eventually discovered that it was the ISP that was poor. I switched service providers and my line stabalised immediately. I wrote to Telkom and notified them. They have ignored every single one of my emails. (A call center consultant couldn't cancel the service, it had to be done electronically) My home line since November, and my Office line since December. No one is confirming or acknowledging correspondence and meanwhile i keep getting billed for an unwanted service! <br> <br> shame on you Telkom, the Consumer Protection Act is frowning down. <br> <br> SIES