Being charged for a contract that I cancelled 2 months ago

<p>Hi</p> <p> </p> <p>I just had a look at my latest billing for August and noticed that I am still being charged for the whole month of August (contract number is ********** ) this is unacceptable as I cancelled the contract in June and even received a call from an agent almost a month ago confirming that this number will be converted to prepaid. It just seems to amaze me that after being a loyal customer for so many years with Telkom I still have to go through so much trouble to get a decent service. I am not happy in paying this amount and it should be reversed ASAP as I have done everything that was needed to be done from my side with the cancellation!</p>