Being Charged Even Though I Asked For A Cancellation

This does not even deserve one star but anyways... I am writing to address a matter of utmost urgency concerning my insurance policy. On the 21st of June 2023, I diligently followed the necessary procedures to cancel my insurance policy.

Despite numerous attempts to seek resolution, I have yet to receive any feedback or acknowledgment of my request. It is deeply concerning that nearly a year has elapsed without any progress on this matter.

As I initially engaged with Telkom regarding the insurance policy, I hold them responsible for the resolution of this issue. It is imperative that all wrongfully debited funds be promptly refunded to me without further delay.

Despite my relentless efforts, which include multiple email correspondences and enlisting the assistance of my family members to visit Telkom directly, the lack of satisfactory response is disheartening.

The level of service exhibited by Telkom KwaDukuza is nothing short of appalling. Despite engaging with two representatives, it appears that progress remains stagnant.

Furthermore, it has come to my attention that Telkom is allegedly debiting my account, as per information provided by the insurance company. Such practices are unacceptable and demand immediate rectification.

Should this matter not be resolved expediently, I will be left with no alternative but to initiate a stop order on my account. Additionally, I wish to emphasize that any concerns regarding being blacklisted hold no significance to me, as I do not maintain anything in South Africa as I am abroad.

I urge you to provide a comprehensive update on this matter at your earliest convenience. The lack of resolution and communication thus far is entirely unsatisfactory.