Being charged contract frofeiture fee for no cance

HELP!!!<br> Reference number ***July 2015<br> I upgraded my adsl line from 2meg to 4 meg uncapped.<br> i was on my july invoice charged a forfeiture fee for this of R1119.42 and for my biztalk contract an amount R157.36 which was never changed.<br> the consultant at Greenstone did my upgrade and told me no charge would be charge to upgrade.<br> My contract is still running and is showing 9 months have passed not 1 month of a new contract so why am i being penalised.<br> i am now being told to pay up or my line will be suspended.<br> flipping ridiculous accounts person submitted incorrect info and nothing is being done.<br> i spent over 2hrs in the store explaining to accounts on the phone and again today<br> Its over a month and i have had no notification or feedback and in fact i am worse off as they wish to suspend my line.