1 reviews | Active since May 2015
Being charged after cancelled line
In end of February I wanted to cancel my Telkom line from 1st april as I was moving house. I spent 10 days trying to get through to someone and over R400 rand in airtime as I could not get hold of them when I was at home to use the Telkom landline. I tried contacting Telkom at least every 2 hours for 10 days every single day. Only after 10 days did I eventually get through to someone beginning March. When I did get to speak to someone to cancel my account they insisted because I only phoned 10th march that I will be charged until 10 April BUT it was not my fault I could not cancel the line because I tried from the whole of the last week of feb - they did not answer the phone for 10 days so it is not my fault I could not get hold of them before the beginning march. they then cancelled my account on 10 march. Now I have received a bill for being charged for 2 months (all of April and all of may) even though I cancelled my line. I have had enough of Telkom!! I even asked the person on the phone from Telkom if they were sure that my line would be cancelled in april and they said yes. ABSOLUTELY FURIOUS!! I have put through 2 emailed complaints on their website and had no response.
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
