Being charge " pro rata" fee's when no router was even installed. Rude staff!!

Telkom, why so usless?

9th of Feb we ordered an ADSL router. Technician came, do abosultley nothing and left stating he would be back the following day.

called numerous 10210 times, one told me she spoke to the technician and he will be there before 4pm to install the router.

16 March - still no router, complaint sent via facebook 18 March - still no router, follow up on complaint sent on 16 March

called 10210 again, then I was told the router was installed and activated on the 15th of Feb... strange because there is NO ROUTER IN THE HOUSE.

Complained again - eventually router was dropped off and all that was done it was plugged in and the technician left.

Bill arrives - R1975.96

I call to find out why the hell its so expensive because we took a R699 option. Get put through to Portia she refuses to tell me the charges on the statement, and tells me " you are charged pro rata from feb" when NEVER HAD INTERNET IN FEB! I tell her this and she tells me, then tell me when it was installed" I then requested her name and she put me on hold, no "please hold" in the hopes that I will hang up. Ridiculous

I have now been on hold for 19 minutes, which I have recorded.