Being billed since Jan for a cancelled device

On the 19th December my husband sent through a cancellation email the telkom cancellation email address as per instruction from a customer service agent. This email was sent with the cancellation document attached with the amount to cancel the LTE device/line with the cancellation penalty. Proof of payment was attached.

The subject of the email from george C was CANCELATION (3 ********** 2)

I recently realised that the device had never been cancelled on Telkoms side and that I am still being billed and subsequently have a bad credit rating with Trans Union. I called Telkom to inform them and was firstly told to repay another amount outstanding as at May and a service fee of R800 for the cancellation!!! I asked to speak to a supervisor and was told that if I had a telkom line at home then the fee would only be R500. We do have uncapped ADSL with Telkom however this is under my fathers name as we are residing in the same home. I was then told that this does not count therefore needed to pay R800 and the additional R500! Needless to say I am furious as I had paid the R1398 in FEb which included the cancellation fee of the device and service and now am being told to pay again!! I refuse to pay anything further as I have followed the correct process, paid what was outstanding and have not been using the device as we have uncapped at home. Instead of an apology for the error on Telkoms end I was told to pay further fees!! I forwarded all the proof to 'madubah' on the 29th May and received a reply that this matter was escalated to the correct department. I have had no call or contact from anyone since.

Angelique ********** 535