ML
Melissa L

1 reviews | Active since Apr 2015

10 Apr 2015, 18:12

Being billed for two lines

I moved to Cape Town and app**** for a land line as well as ADSL. After a long back and forth of technicians not pitching for the appointment, a landline was installed, but not ADSL. After another back and forth, another technician came for ADSL, but installed another line. He said he had to do it, but that I have to cancel the prior line at my local Telkom office. I did go and do that.<br> Yet I have been billed for two lines ever since. Have reported this issue on 10210 (after a call of 1 hour), another back and forth between 3 different operators. A couple of days thereafter they informed me that it will be adjusted, however I have once again been billed for two lines.<br> I do not know who to contact any more!

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Replies (1)
Telkom
Telkom's reply10 Apr 2015, 20:23
Official
Hello melissa.lubbe,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM102481.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team