Being billed for services I cancelled

I Cancelled my telkom mobile account around the first week of January. This cancellation didn't go through as apparently the lady at the Telkom store in morningside, didn't put the cancellation in the right queue hence the delay. I was told that the cancellation would be put in the right queue and since the error was from Telkom's end all I need to do is ensure that I do not utilize the data on the sim so that I will not be billed for the data usage.<br> <br> To my amazement I see that Telkom has decided to bill me for the entire amount even though I have not utilized the data from my end.<br> <br> I am really not impressed, I was sent from pillar to post, dealt with some rude and *********** agents both over the phone and via your guys live chat. This issue was a failure on your guys end and not mine so why am I paying for it?<br> <br> Please rectify this immediately before I take this further as this is theft. I am not impressed<br> <br>