Being billed for products I do not have

Two months ago I attempted to upgrade my line from 4MBps to 10MBps. Telkom added the incorrect services to my account. I cancelled it, which Telkom promised will take place. It never took placed. Last month I was billed for products and services that I do not have and never did have. This month a new bill arrived and still the products have not been cancelled. Technicians came to house numerous occasions and I was even told that 10MBps is not available. I do not have and never did have a 10MBps line and I did not sign up for a home premium contract. Telkom has taken so much money from me and still have not credited my account which they debited last month for products that I did not ask for and I do not have and never ever had. They are blindly robbing their customers. This is my final straw with Telkom. I will now pursue other avenues to claim back what telkom stole from me. I will make use of the Consumer Counsel. Telkom this is not the first time you have breached contract and stole my money. I cannot rely on you to fix mistakes that you keep making, because it never gets done. I am still waiting for you to attend previous queries. You are the worst service provider ever!!!!!