WW
Wynand W

1 reviews | Active since Feb 2014

16 Nov 2015, 06:36

Being billed for Phone call that didn't Happen

Hi,<br> <br> We received our Bill yesterday and it has an extra page this time with a Telephone Usage report. According to the bill my Land line phoned my Cellphone number for 1 hour 57 minutes and this is billed at R2288. This occurred at 4 November at 15:00:28. First of all, I DO NOT EVEN HAVE A TELEPHONE CONNECTED and at 15:00 no one was even at home as we work 40km away!! I only use the ADSL which is managed through Afrihost. Secondly, my line was faulty and my call was logged on the 2nd of November. ***. My service was only restored to my line on the 4th of November at 16:50 when I received my Telkom SMS stating that service has been restored. Do you see the problem here? The call that never took place in the first place, happened when my line was still broken? I am not going to pay a cent more than the line rental as per usual to utilize my ADSL. Please sort out this mess as it is 100% incorrect.<br> My Landline: ***

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Replies (1)
Telkom
Telkom's reply16 Nov 2015, 07:36
Official
Hello wynandw,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Billing Team,feedback will be provided.

Your reference number is SM168069

We apologize for any inconvenience caused.

Regards,
Lindani
Telkom Social Media Team
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