WB
Warrick B

1 reviews | Active since Oct 2011

13 Oct 2015, 23:07

Being billed for calls I did not make

At the end of August I received a bill from Telkom which stated that I was being billed for 3 phone calls I did not make. There has never been and will never be a telephone plugged into the Telkom line. I use it purely for ADSL. In addition, the calls where placed while my line was faulty (12CRK210815). Since September 17 I have been asking for a resolution to these calls with the same useless response from Telkom: \We apologise for the delay

0
Replies (1)
Telkom
Telkom's reply14 Oct 2015, 02:24
Official
Hello warrickbayman,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM146760.

We apologize for any inconvenience caused.

Regards,
Busi
Telkom Social Media Team
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