CJ
Christo J

1 reviews | Active since May 2015

10 Oct 2015, 08:32

Being billed for breach of contract when I had a m

I app**** for a contract with Telkom. They came and installed the line and was off. After two days a message apearred that stated my data was low. When I called in to my shock I heard they installed a 4 meg capped 10 gig line. They rectified it and said it was there fault and that I am on a 4meg uncapped month to month contract. I could never reach 4meg ans the max was 2 so I called them again and the lady informed me that I am on paying for a 4 megd they can only give me 2 speed and that I need to downgrade to a 2 megeed because they can not increase my speed very rudely at that point I decided to change over to mweb that helped and increased my speed to a 4 line speed Now I get a bill from telat says I breached my contract with the but I had a month to month with them My brother inlaw app**** for a 2 meg unchapped month to month and when the line was installed they did the same to him After a day it displayed his data was diplenished and when he called in he was also hit with a 10 gig capped month to month witch he did not app**** for So this is what Telkom is doing to there customers to get them to pay for 24months and when they end it gets hit with a breach of contract

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Replies (1)
Telkom
Telkom's reply10 Oct 2015, 08:48
Official
Hello witmossel,

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Be assured that your query has been escalated to the Accounts Department and feedback will follow. ***

Apologies for any inconvenience caused.

Kind Regards
Tebogo N
Telkom Social Media Team
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