AM
Ana M
1 reviews | Active since Jun 2013
13 May 2015, 15:07
Being billed for account closed in March
Just received a bill for an account that I closed two months ago. I received a bill last month too. Have spoken to call centre for last three months to sort this out, but nothing. Please help. How can it take this long to close an account? Why am I being billed for an account that was closed two months?
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Telkom's replyOfficial
13 May 2015, 18:31Hello apgmonteiro,
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated by our Billing Department & feedback will follow.
Your social media reference number is SM110502.
Regards,
William Letwaba
Social Media Team
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated by our Billing Department & feedback will follow.
Your social media reference number is SM110502.
Regards,
William Letwaba
Social Media Team
Telkom's reply13 May 2015, 18:31
Official
Hello apgmonteiro,
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated by our Billing Department & feedback will follow.
Your social media reference number is SM110502.
Regards,
William Letwaba
Social Media Team
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated by our Billing Department & feedback will follow.
Your social media reference number is SM110502.
Regards,
William Letwaba
Social Media Team