Being Billed For A Device That Was Not Recieved

In August/September 2015 my cellphone contract with Telkom expired and I went in to the Pinetown branch to enquire about an upgrade. The consultants took my information in order to prequalify me, and told me they would call when the new stock arrived. If I then qualified for the upgrade, I would have to come in to sign for it.<br> <br> On the 22 October I received an sms stating how many minutes, data etc had been loaded onto my existing device, effectively changing me onto a different Smart Plan. I immediately called the call centre and visited the Pinetown branch. The consultants logged a case enquiring how it was processed without a signature. I later received a bill that included the cost of a device that I have never received.<br> <br> I have contacted the call centre numerous times with no feedback received, whilst the debit order is actively taking money from me for a product I still do not have. Numerous case numbers have been logged, yet there is no follow-up. I asked for the contract to be cancelled, with still no feedback or response from Telkom.<br> <br> I even reversed the Debit order in the hopes that I would be flagged and someone might contact me...but still have received no feedback.