1 reviews | Active since Jan 2017
Being Billed after terminating my contract well in advance
Im currently being Billed after I terminated my contract more than 2 months in advanced just to ensure that they terminated my contract when it came to an end and YET they are billing me!!!!!
This is not the first time they are doing this. Last year they over billed me 4the amount on 2 occasions and they still have not reimbursed me for it. My other contract that terminated last year they billed me as well for 2 months after I had cancelled the contract and they still did not reimburse me for that either!
I need this contract to be terminated ASAP and to get reimbursed for all my money they took without my consent!
I spoke to Tshepo Mo***eng 08:24 at 6 July 2018 who said my contract terminates this month but after speaking to FIVE managers/consultants through the call centre and in store they mentioned that my contract actually terminated already. He says his information is correct- Does this mean what the other FIVE people told me was false?? They Clearly need to get their facts in order! He still had the audacity to tell me that they cant reimburse me for previous complaints without any reason. I mean what service provider tells their clients this?
What frustrates me the most is that I got Confirmation that my contract cancellation had been processed and yet they are telling me that they will be billing me at the end of the month!
This company is just out to take client's funds. What happened to proper client service? They clearly do not know how to service their clients AT ALL!!!!!! I even got told that if my airtime cut its my responsibility to call them back and start the process over again. What type of client service is that???????
I am more frustrated than anything, do they not know that we are cancelling well in advance.
