MF
Michael F

1 reviews | Active since Oct 2015

28 Oct 2015, 03:39

Being billed 6 month after canceling my contract!!

I had a 24 month internet bundle contract with 8ta that was costing me R200 / month. In February 2015 the contract expired but I was given the option to continue on a monthly basis (pay as you go). <br> <br> Account number: ***<br> <br> In May I decided to cancel my account because I was moving to UK for good. So I went to a few Telkom stores to proceed with the cancellation. Staff were actually helpful and I cancelled my account. I asked the question clearly more than once and the staff guaranteed that I would not be billed anymore from June 2015 onwards. They even showed me their screen and gave me a reference number that unfortunately I don't have anymore. <br> <br> Facts that make Telkom suck big time:<br> -I moved to UK and I noticed now (October 2015) that I am still being billed R200 every month for a service I dont use.<br> -I tried the chat service available on telkom web page around 15 times and NOBODY could help me. Half of the times the chat just stopped as if the person who was supposed to help me just left the chat session.<br> -Asked for an email address for me to send a proper email just asking for the contract to be cancelled and no reply.<br> <br> Please give me a email address for me to sort this.

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Replies (1)
Telkom
Telkom's reply04 Nov 2015, 18:19
Official
Hello mikefig1984,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM164453.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team