********* behavior

I was on a month to month basis contract, and it was renewed for 12 months contracts without my consent. Now I’m being sent from pillar to post to cancel this renewal. I’m being asked to provide my account number while I’ve provided my ID number, surely my ID number is sufficient to get my accounts in Telkom’s books. We understand the consultants get paid according to sales but it shouldn’t put me in an adverse position as a customer. This behavior need to stop!!!