Begging Telkom to Fix ADSL

I have reported my ADSL line on the 23 of November 2015. I have been calling Telkom everyday to followup on the progress. Every call centre agent tells me a different story. <br> <br> I then had the fault escalated only to be told that the technician who was assigned the escalated fault has not even started it even though it was reassigned twice. I called today and 3 times in a row after the 18 minute mark the call cuts.<br> <br> It is now 2 weeks in and Telkom has a dont care attitude, no surprise . Telkom should state that they have 7 days before responding to a fault and after the 7 days the customer should then beg while they happily deduct the payment monthly. <br> <br>