Before trying to lure in new customers ,take care of existing ones!!!!!!!!!!!!!

Truth be told this is the first time i have experienced putrid service from Telkom in 10 years. But once is all i takes and after 2 and a half months of begging,NO RESOLUTION. i have been uniformly calling the call centre to move my line to a new premises from the 27th November 2017. The service of your technician that responded was poor, He was lazy,The previous technician in my previous premises did not need to access my neighbors apartment for the junction box when i stay less than 20m from the hub in my current premises. They delay the installation,i will only pay for a service i receive.Then the account gets suspended and the excuse is no installation until the account is rectified.Yet when you want to log a dispute,the dispute can only be logged on your line is installed!I will only pay once the line is installed as to retrieve the funds from Telkom will be a nightmare.There is no guarantee that they will install the line!!!I understand Telkom is mostly parastatal ,therefore they have a dont care attitude on service delivery and resolving reasonable requests from clients but to allow this type of corporate arrogance to continue is unacceptable.Like we have commissions breaking monopolies country wide,perhaps the ombudsman should start to dig deeper into Telkom contravening the consumer protection act where existing customers are being disrespected and left in limbo!!!Contact me and i will give you all the details for you to retrieve the history of this query on you Telkom system.