Been without Telkom lines for nearly 2 weeks

We reported our faulty telephone lines on Monday 09/02/15, followed up on 12/02/15, call centre agent told me they have a back log on faults, and will attend to it shortly, we were the 961 complaint on that day, so we have to wait as it haven't been given to a tech as yet. <br> Monday 16/2/15 I phoned again, the lady didn't even ask my reference number just told me no fault was logged, I asked her how is that possible, also for her name, and she just transferred me to technical,<br> after holding on for more than an hour, the new agent just told me we have to wait, she's escalating the fault again. <br> In the mean while we loose business as it is the 3rd time in less than 6 months that we are completely without telephone lines. if we mention that to the call agents, they just get rude, we are paying for a service that we don't receive.<br>