Been without ADSL and landline for two weeks

Two weeks ago my ADSL dropped, followed shortly thereafter by my landline. Both are DEAD! I have called many times, had the port recreated and logged a fault. I have been told the following by various agents: - there is a cable fault, no cable in stock and it has been ordered, will be sorted when cable arrives - there is a MAIN CABLE FAULT, someone will look into it when there is a technician in the area A main cable fault should surely warrant immediate attention? Surely? I have also received numerous SMS'es saying that Telkom are aware of my problem and that I should use the app to monitor the progress. This would be fine is the app didn't crash every time I try and get details on the "pending" fault. This is ridiculous and incredibly frustrating. I need to work from home and am now having to buy really expensive mobile data for which Telkom will not be reimbursing me. I am actually disgusted with this level of service.