Been waiting more than 2 weeks for a router to be delivered

I had a 100MB fibre activated by Vumatel on the 6th of Feb (brilliantservice by the way). I am unable to use the line for the last 2 weeks because I have been waiting on Telkom to deliver my router.

I've been calling the call centre for the last two weeks only to be told by multiple agents that the router is with the courier and will be delivered shortly. I called the call centre today and was told that the reason I did not receive my router was because they have run out of stock of the router. How did it go from being at the courier to now being out of stock?!

The matter has been escalated to their back office multiple times and I was promised that the back office would contact me. To date, I have not received any communication from their back office.

I have been a customer of Telkom for years and have been lucky to not have any issues with them in the past. But how can it take two weeks to deliver a router?! It is completely and utterly ridiculous. I have now been told that I will have to wait another 7- 10 working days for the matter to be resolved. Assuming the router does get delivered, that means I will have waited a month for a router to be delivered. I have never received such bad service in my life!