BEEN WAITING FROM 14 FEB 2016 FOR HELP!! USELESS

Im tired of repeating myself. Id number ***, ref num: ***6<br> <br> Waiting for the manager of cancellations to call me.<br> Sent tons of facebook posts go read it <br> <br> Before taking out my contract in store I was called by an outsourced call centre who claimed they sell telkom contracts. <br> <br> I was interested in getting a new phone. However I felt it very ***** that I was approved over the phone so quickly with only my ID and name and surname. On the 3rd call from the consultant I declined getting the contract over the phone. However I was not told that if I take the phone I will get a 14 day 'cool off' period to use the phone & that if wasnt happy I can cancel and return the phone. I then went into the store and took a p8 lite, however I want an iphone 5s gold 64gig. They had no stock. I took the phone. I am not happy with the phone and 4 days after taking it I requested to cancel and swap it for the iphone at 259 per month. I was told I cant, I must pay 4k to cancel. I AM NOT PAYING THAT. I WAS NOT AWARE OF A COOL OFF PERIOD FROM THE CALL CENTRE. HAD I KNOWN I WOULD OF TAKEN THE PHONE FROM THE CALL CENTRE BECAUSE IT MAKES MORE SENSE. CALL ME!!