Been waiting for technician since 23/03/2015

My physical line that runs outside is damaged and now my ADSL, DSL and voice line is completely dead, I made a reqeust via my ISP (MWEB) on 23/03/2015. The last time this happened it was fixed within 24 hours. Its now been 4 days without even so much as a notification if they have received my request or when they will be coming out to fix this issue. Alll i get when I phone or emial them is, that there is a time frame for which when they will come out and fix it, Very quick to take my money every month but whenever there is a issue then its takes forever for them to come sort it out