been waiting for 4 weeks and no assistance

To Whom it may concern<br> <br> I would really appreciate it if someone can take the time to assist me.<br> <br> A call was made 4 weeks ago regarding the telephone which is not receiving anything, was told that a technician would come out, have been waiting for 4 weeks now and yet no one came to come have a look.<br> <br> I phoned yesterday again explaining the urgency of this line as business is being lost.<br> <br> Was given a escalation nr 29570 and explained that they need to phone my father Hannes on *** as my Mom is in ICU with my baby sister and cannot take calls, not to my surprise no one phoned.<br> <br> This has now taken over a month to resolve and the nice call centre staff can actually not tell you what is going on, except sweet excuses to why you cannot speak to their managers.<br> <br> I have called again at 15:50 today and the lady I spoke to said she cannot do anything else as a escalation nr was already issued.<br> <br> Would appreciate it if someone can take 15 min out of their day and call my dad and explain what the problem is.<br> <br>