Been Waiting almost a Month for something simple

Hello Peter<br> <br> I App**** for an adsl line from Telkom in August, installation of the line was quick and problem free and within a week my line was active.<br> <br> After installing my router i found that Telkom has me connected on a 1mbps line, although they don't even sell 1mbps lines anymore, I App**** for a 2mbps line from the start so i phoned them in the first week of September to get it sorted out.<br> <br> I Have phoned them weekly from that week to get an update on my request to be switched on the exchange and spent atleast R200 on airtime because on average i have to wait 7mins before anyone picks up and i dont have a landline phone, every call I've made after the first one was a complete waste of time because no one can tell me if the problem is being attended to. Its been three weeks and I phoned this morning just to hear the same reply, that its still pending.<br> <br> I find it ridiculous that it takes a company like Telkom 3 weeks to fix a problem this simple.<br> <br>