Been waiting almost 7months for a response.

We have been waiting almost 7 months to get a response from Telkom regarding our phone line... it is still not working, yet we are billed every month for it. I have phoned a number of times, either they never get back to us, or they send someone out to us, who tells us that there is indeed a problem and never returns to fix it. To top it all off, we dropped off a phone for screen repairs the end of April, we have heard nothing about that either, even though we have phoned through and gone in to the shop. No one has answers.