Been waiting 3 Weeks for someone to fix my line.

on 17 March 2015 i reported that my internet line was not working. Since then no technician came to attend the fault every time i phone telkom i wait more that an hour and then just get told that they will phone me back because they cant get hold of a technician. This is the worst service i have ever gotten im now going to have to pay for 3 weeks without internet. i have now been nice but the next step will be to inform my lawyer as i work from home and cannot afford my internet not working.