Been trying to upgrade my contract for a week now
<p>I went to Telkom Cresta last Tuesday to upgrade my contract. They did not have the handset I want in stock. I get almost daily and sms from Telkom asking me to upgrade, yet when I want to they cannot help me. I have emailed Telkom Cresta store as there is no number to call. I have tried calling 10213 and either can't get through (Kanesile said she would contact me at 9am this morning. it is after 12 and still no call back from her) or am left holding for ages... as I write this I have been holding for 12 minutes. Does Telkom want my business or not? If I do not hear from someone in Telkom with definite information... not we don't know how long, etc, etc, by the end of the week I will be cancelling my contract.</p>
So a gentleman from Upgrades did call me to advise they have no stock of the phone I want, when asking him when they'll get stock he aggressively tried to sell me another model of phone, when I questioned why they are advertising a phone they do not have stock of and clearly have no intention of getting it, he put the phone down in my ear!!! WELL DONE Telkom that is going to retain my business!!!
So a gentleman from Upgrades did call me to advise they have no stock of the phone I want, when asking him when they'll get stock he aggressively tried to sell me another model of phone, when I questioned why they are advertising a phone they do not have stock of and clearly have no intention of getting it, he put the phone down in my ear!!! WELL DONE Telkom that is going to retain my business!!!