Been trying to get feedback for 2 weeks

After standing in a line for approx. 1.5 hours, I was helped by Lizette. I went there to apply for an ADSL line, but need a technician to come out to our site to see if they are able to install it first. Lisette took all my documents and assured me that if I sent her our company registration, she will send out a technician. It's been two weeks since my first email and MULTIPLE CALLS to the shop, but no one EVER answers. I've since sent another email and still have not received any response. My call out is very urgent and is treated with absolute zero interest, as I made it clear to Lizette that this is urgent and yet she has chosen to ignore me.