Been trying to cancel my Telkom mobile for 3months

I am so sick of complaining about this and trying to get help from Telkom! I requested for my Telkom Mobile account to be cancelled on 5 November 2015 at the Rosebank branch as I was moving abroad on the 13th of December (thinking 5 weeks notice is fair). Filled in all the paperwork and was told a consultant will contact me to finalize my cancellation - NEVER HAPPENED! Been trying to settle this cancellation since then, have spoken to numerous client care staff over the phone, contacted Telkom via email, went back to a Telkom branch, Eric on their facebook page has been trying to assist me since December??How can this process be so difficult, surely it is a standard procedure Telkom goes through on a daily basis. I made sure November's debit order went off and then cancelled the debit order as it was a month after cancelling on my side, however they are still trying to deduct money. It is almost 3 months later and I am still waiting for my cancellation to be finalised. I will NOT pay another cent to Telkom for a product I haven't used since the end of November AND cancelled on my side personally at a branch.