Been trying to cancel my Telkom landline without s

I sent the form via e-mail twice already to provided e-mail address. No Response. Went in to a Telkom shop and handed in the documentation. Lady informed me that I will receive a reference number. To date, no reference received. I am not paying the bill.<br> <br> 2 nd problem still unresolved (SM213043) to date no one has sorted out this problem? How pathetic can Telkom be. I reported them to consumer affairs now for taking money and providing a service. I just want my account refunded and the contract cancelled. Been more than a month.