TP
Taryn P

1 reviews | Active since Jan 2012

27 Feb 2015, 14:00

BEEN TRYING FOR WEEKS TO GET A TELEPHONE LINE!!!!

SO FOR THE LAST FEW WEEKS I'VE CONTINUOUSLY SUBMITTED MY DETAILS ONLINE FOR A TELKOM LINE RENTAL, I'VE CALLED INTO THE CALL CENTRE BUT MY CALL NEVER GETS ANSWERED, I'VE REACHED OUT TO YOUR TWITTER AND FACEBOOK PAGES FOR HELP AND STILL I HAVE NOTHING!!! ALL WHAT I GET IS YOUR GENERIC COPY AND PASTE RESPONSES LIKE: OH WE WILL INVESTIGATE!! JA RIGHT!! HOW LONG HAVE I WAITED NOW AND STILL I DONT HAVE A TELKOM ACCOUNT. BECAUSE OF YOUR FAILURE TO PROVIDE ME WITH A TELKOM LINE, FROM NEXT WEEK ON I WILL NO LONGER HAVE INTERNET ACCESS AND I WILL NO LONGER HAVE AN INCOME AS MY INCOME IS BASED SOLELY ON MY INTERNET ACCESS. SO NOW I WILL BE TAKING YOUR POOR SERVICE TO THE ARGUS AND TELLING THEM ABOUT YOUR BAD SERVICE AND HOW IT IS IMPACTING THE WELL BEING, BUSINESS AND INCOME OF THE PUBLIC!

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Replies (1)
Telkom
Telkom's reply27 Feb 2015, 16:35
Official
Hello tarynpongrac,

We apologize for the inconvenience caused.

We assure you that an investigation into the incident is currently underway to ensure it never happens again.

Your social media reference number SM92717.

Regards,
WilliamLetwaba
Social Media Team