BEEN TRYING FOR A WEEK TO GET MY PASSWORD

i misplaced my password as it has to be a unique password and was advised to leave it the same as i received it and i did. however i had to write it down and when i was spring cleaning the password went too. now i have been trying for ages to try and get my password and i simply cannot. i stay on hold for more than 15 minutes at a time. its too time consuming.