Been trying for 8 months to cancel my account

<p>I relocated from South Africa to another country, and have been trying to cancel my account with Telkom for 8 months with no success. I went to the Telkom store in Somerset Mall to find out what the cancellation process is, and they gave me a form to complete which they said I should email with a copy of my ID ********** I did this at the beginning of November 2016. I got a auto-reply stating "A service consultant will contact you within 21 business days to verify the information provided and/or confirm cancellation/retention options available." but I never heard back from Telkom. I sent another cancellation request ********** at the end of January 2017. I again never heard back from Telkom. Between November 2016 and June 2017, I have received over R4,000 in Telkom bills which I have paid despite not even being in South Africa and requesting to cancel my line.</p>